Privacy Policy

At Forest Island, we respect and are committed to protecting your privacy and personal information.

By using our website, making bookings, or purchasing tickets through our platform, you consent to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including but not limited to:

* Full name
* Contact number
* Email address
* Identification details (where required)
* Booking details
* Payment information
* Number of guests (pax)
* Any additional information voluntarily provided by customers

Purpose of Information Collection

Your information may be used for:

* Processing bookings and payments
* Trip coordination and operational arrangements
* Customer support and communication
* Safety and emergency purposes
* Sending booking confirmations and important updates
* Improving our services and customer experience
* Compliance with applicable laws and regulations

Payment Security

All online payments are processed through authorized and secure payment gateway providers. Forest Island does not store customers’ full banking or card details on our servers.

Sharing of Information

Forest Island does not sell, rent, or trade customer personal information to third parties.

Information may only be shared when necessary for:

* Payment processing
* Operational purposes
* Legal compliance
* Safety or emergency requirements
* Government or enforcement authority requests

Data Protection

We take reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

Changes to Policy

Forest Island reserves the right to update or modify this Privacy Policy at any time without prior notice. Continued use of our services constitutes acceptance of any updated policy.

Terms & Conditions

By accessing, booking, purchasing, or participating in any Forest Island activities, all customers agree to the following Terms & Conditions.

Booking & Payment

1. All bookings are subject to availability and confirmation by Forest Island.
2. Full payment is required to confirm and secure all bookings.
3. Prices, schedules, packages, and activities are subject to change without prior notice.

Arrival & Departure

4. Guests are required to arrive at the designated meeting point before the scheduled departure time.
5. Forest Island shall not be responsible for missed trips due to late arrival by guests.
6. Boats and trips will depart according to the scheduled timing for operational and safety purposes.

Safety & Conduct

7. Guests must comply with all safety instructions, rules, and directions provided by Forest Island staff, crew members, captains, or authorized personnel.
8. Forest Island reserves the right to deny participation or remove any guest whose behavior is unsafe, disruptive, intoxicated, unlawful, or inappropriate.
9. Participation in marine, boating, water sports, and outdoor activities is at guests’ own risk.

Weather & Operational Conditions

10. Forest Island reserves the right to delay, reschedule, modify, or cancel any trip, activity, or service due to:

* weather conditions;
* sea conditions;
* safety concerns;
* technical or operational matters;
* force majeure events; or
* instructions from authorities or enforcement agencies.

Personal Belongings

11. Guests are responsible for their own personal belongings.
12. Forest Island shall not be liable for any loss, theft, or damage to personal property.

Rescheduling & Changes

13. Any trip rescheduling request must be submitted at least 72 hours before the scheduled trip date and departure time.
14. Any changes to the number of guests (pax) must also be submitted at least 72 hours before the scheduled trip date and departure time.
15. All requests are subject to availability and approval by Forest Island.

Liability

16. Forest Island shall not be held liable for:

* personal injuries;
* accidents;
* seasickness;
* delays;
* cancellations;
* weather disruptions;
* transportation issues; or
* any indirect or consequential losses arising from participation in our activities.

Amendments

17. Forest Island reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice.

Return & Refund Policy

All ticket purchases, bookings, and payments made with Forest Island are subject to the following Return & Refund Policy.

Refund Policy

1. All payments made are strictly non-refundable after successful payment confirmation, except under conditions specifically stated in this policy.
2. Refunds are only permitted if there is an official announcement, notice, or directive issued by the Penang Marine Department (Jabatan Laut Malaysia Negeri Pulau Pinang) stating that weather conditions, sea conditions, or maritime conditions are unsafe for cruising, boating, or marine activities on the scheduled trip date.
3. In the event of such official announcement or restriction by the Penang Marine Department, guests may choose either:

* a full refund; or
* a rescheduled trip date, subject to availability.

Rescheduling & Pax Changes

4. Trip rescheduling requests by customers must be submitted at least 72 hours before the scheduled trip date and departure time.
5. Any request to change, reduce, or increase the number of guests (pax) must also be submitted at least 72 hours before the scheduled trip date and departure time.
6. All rescheduling requests and pax changes are subject to availability, operational scheduling, weather conditions, and approval by Forest Island management.
7. No rescheduling, modification, or changes will be permitted within 72 hours prior to the scheduled trip departure time.

Non-Refundable Situations

8. No refund, cancellation, replacement trip, or compensation shall be provided for:

* no-shows;
* late arrivals;
* missed departures;
* personal scheduling conflicts;
* seasickness;
* personal emergencies;
* transportation delays;
* unused tickets; or
* any other reasons not directly caused by an official restriction issued by the Penang Marine Department.

Operational Rights

9. Forest Island reserves the right to delay, reschedule, modify, or cancel any trip, activity, or service due to:

* weather conditions;
* sea conditions;
* safety concerns;
* technical or operational issues;
* force majeure events; or
* instructions, restrictions, or directives issued by government authorities or enforcement agencies.

10. In situations where Forest Island initiates a cancellation for safety or operational reasons without an official restriction from the Penang Marine Department, Forest Island reserves the right to offer alternative arrangements, rescheduling, trip credits, or other reasonable solutions at its discretion.

Refund Processing

11. All approved refunds, where applicable under this policy, will be processed through the original payment method unless otherwise determined by Forest Island. Processing duration may vary depending on the payment gateway provider, financial institution, or banking process.

Customer Agreement

12. By proceeding with any booking or payment, customers are deemed to have read, understood, and agreed to all terms stated in this Return & Refund Policy.